Standard Warranty
Finesse products are warranted to be free of defects in material and workmanship for 12 months from the date of shipment.

In the event of product failure prior to the passing of 12 months from date of shipment due to defects in materials or workmanship then the following steps should be taken:

1. Obtain a Return Material Authorization (RMA) Number by filling out the form below, or printing out a pdf form.

2. Thoroughly sanitize and disinfect all parts prior to return to Finesse. All returned parts that do not meet this standard shall be returned to the customer at their expense and no service shall be provided. Customer must insure shipment of all returned items to Finesse. Finesse is not responsible for lost or damaged products incurred during transit.
3. Pack the item well to ensure it arrives in the condition you shipped it.  Failure to do so could impact the evaluation of the unit and have an effect on the warranty. Whenever possible utilize the original packing material.  Include a copy of this completed form with your shipment.
4. Ship the unit via a Pre-paid freight provider to the following address:

Finesse Solutions, LLC
71 Daggett Dr.
San Jose, CA 95134
Attn: RMA#